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Frequently Asked Questions
Who are we?
Cleaners For Causes is a locally owned business, as dedicated to providing high quality services to our Clients as we are to giving back to our community. With great pride, we donate 10% of our profits to helping local causes and charities.
With over 15 years’ industry experience, we are located in Mandurah, Western Australia. Our role is to screen and coordinate a team of professional cleaners who will take care of all your housework needs.
Cleaners For Causes connect homeowners with professional cleaners for regular weekly or fortnightly house cleaning arrangements. We also provide fill-ins and replacements when required.
What work can I expect to be done?
We tailor our cleaning services to suit your needs. The amount of work accomplished depends on how much time is allocated for the service and the attention to detail required. Our services cover any household chores – from basic cleaning and tidying, cleaning the fridge, wiping out the oven, keeping cupboards tidy, making beds, changing bed linen, washing, ironing, and whatever else you require.
How often can I have a service?
Enjoy our cleaning services on a weekly, fortnightly or even daily basis.If you are time poor, try a twice-weekly service. You will love the extra free time for yourself and your family!
Which areas are serviced?
We help people throughout the Mandurah area. We currently service all suburbs within the 6210 postcode. Call our team if you need house cleaning – we have enthusiastic, professional cleaners near you.
Do I need to be home when a cleaner services my home?
No, but we find that an initial meeting will help make both you and your cleaner happy. It is important to meet and discuss your needs prior to the service starting. Our cleaners will provide the best service when they completely understand your cleaning requirements and how to use your equipment.
If you are not going to be home during the service, you will need to arrange access to your home with your cleaner.
Is the person coming into my home screened for suitability?
Yes. Our recruitment process includes face-to-face interviews, background checks, work history examination and identification checks, as well as stringent reference checking. All written references are contacted and thoroughly checked by our office.
What if I need to change the scheduled cleaning?
No problem! Contact us or phone the cleaner. The number for our office is 0438 621 187.
Can I change my cleaner if I want to?
Yes. Just one call to our office is all it takes. A replacement will be arranged courteously and discreetly.
Do you guarantee a quality service?
Yes. Our cleaners pride themselves on providing a high-quality service. Please be mindful that your cleaner will be working to an agreed timeframe. We ask that, in all fairness, there is enough time allocated for the cleaner to get the job done properly. To ensure a quality service, it’s also always beneficial to take the time to have an initial meeting with your cleaner to fully explain what your priorities are and what you would like them to cover.
Do I need to provide cleaning equipment and products?
Yes, for regular services, we prefer to use your own cleaning equipment and products for hygiene reasons. However, cleaning equipment and products can be provided for an additional $10 per service.
How do I pay for the service?
By cheque, direct deposit or internet bank transfer at the end of each service, made payable to Cleaners For Causes. You will receive your invoice via email. We do not accept cash payments.
What if something is damaged while cleaning my home?
Cleaners registered with Cleaners For Causes are covered by Public Liability Insurance. This means that you, along with any person (other than the Cleaner), are protected from damage or injury caused by the Cleaner’s negligence. Public Liability Insurance is extremely important for both our Clients and Cleaners and is one of the most crucial reasons for using our business.
How do I know what amount of time to allocate for the service?
As each household is unique, it is best to start with how many hours you think the clean will take. These hours can then be easily adjusted if more or less time is required. We are happy to work to your budget and will never charge more than the maximum agreed price.
How many people come to the service?
Cleaners For Causes employs both individual cleaners and teams of two. You will be fully advised on which cleaners will be coming to your home at all times.
Will I get the same cleaner each time?
Yes, you are allocated the same cleaner each week or fortnight. If your cleaner is sick or on holidays, we will strive to allocate you a replacement cleaner.
Can I give the cleaner a key?
Yes, you are welcome to give the cleaner a key. Many of our Clients are not at home when their cleaner comes and therefore prefer to give the Cleaner a key for convenience. With our rigorous recruitment process, you can have peace of mind in doing so.
Are your cleaners trained?
Yes. Regardless of experience, cleaners attend a compulsory training workshop to ensure a consistent approach to cleaning. Knowledge is also provided on different procedures, products and equipment in the home. Cleaners then have on the job training andsupervision during a trial period.
How do I nominate a not-for-profit group to receive a donation?
If you know of a local cause or a charity that needs some help, please fill out the form here, or get in contact & we can post one out to you instead.
Thank you for your nomination!
Want to join our team?
If you are looking for a job with flexible hours, where your work will be appreciated- then we are the team for you!Be proud to work for a company that is giving back to your community. Choose the hours that suit you and even work with a friend if you wish!Professional experience is not necessary, but you will need to prove you have worked efficiently unsupervised.
Send your resume, with a cover letter to:
Cleaners For Causes
PO Box 1291
or email us: